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High Touch operations Manager-Beijing 18000元以上
北京朝阳区 应届毕业生 不限
思科技术服务(大连)有限公司 2025-03-14 15:19:03 596人关注
职位描述

Responsibility


  • HTOM is the key
    service delivery role in Cisco Customer Experience organization
  • Act as a single
    point of contact for service operational issues and responsible for
    premium service delivery for end customer.
  • Understand
    customer and capture the customer business insights
  • Identify, build
    and maintain relationships with customers’ management team.
  • Represent
    customer needs to Cisco post-sales support teams and related teams
  • Review and
    improve the appropriate service delivery model for customer
  • Provide the
    in-time updates on "hot" or escalated issues to customer
  • Coordinate and
    host weekly calls to provide status reports to customer
  • Present quarterly
    reports to customers with analysis of customer's support needs
  • Conduct regular
    customer visit to present operational issues/activities, customer
    satisfaction and gap analysis to customer and internal Cisco personnel



Education

联系方式
注:联系我时,请说是在今日招聘网上看到的。
工作地点
地址:北京朝阳区建外街道建国门外大街2号北京银泰中心C座
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